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Network Engineer - L2

Are you an experienced network engineer with broad technical competency in network architecture and design?
Interested in taking ownership and help resolving issues on customer’s network and IT environment
Wish to be part of a growth journey with a global IT company?

Apply now to become our Network Engineer for Kryptos based in Chennai, India!

As our new Network Engineer, you will assume accountability for planning and executing in depth configuration, installation and maintenance of our customer’s network infrastructure, influencing the direction of those activities/plans and providing technical insight and guidance to others. You will also take ownership and investigate and help resolve issues on customer’s network and IT environment, using agreed resolution methodologies and contributing to enhance Krypto`s clients’ satisfaction within the technical area.

Key responsibilities to highlight:
Manage support cases to enable fast resolution that exceeds our customers’ expectations
Ensuring accurate recording of all cases using ticket management tools and closing within agreed timeframes
Using the central document repository, to ensure knowledge sharing across the team and enable best practice
Taking absolute ownership of incidents, service requests and projects till closure
Supporting a wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.)

We see you as someone who has a broad technical competency in network architecture, with excellent problem-solving and diagnosis skills. You enjoy and strive to provide exceptional customer service, and have the ability to understand their requirements, using a deep analytical approach. A key part of the role will be to communicate effectively and build strong and lasting relationships, within a frame of excellent verbal and written communication. Furthermore, we envision you to have the ability to deliver effectively projects against deadlines, achieving the agreed targets with high quality standards.

Wanted Competency and Experience:
4+ years of relevant experience in Networking & Security engineering, in house and/or consultancy.
Deep knowledge in Cisco and/or Palo Alto security, Cisco routing & switching, Cisco Servers including UCS and Cisco Collaboration (CUCM, UCCX, Unity), as well as Nexus or NetApp or Nimble or VMware)
Cisco CCNP certifications including CCNP Security, Collaboration, Service Delivery, or equivalent such as Cisco unified Contact Center Enterprise Specialist
Experience with Ticketing Management tool such as ServiceNow or any other relevant tool
Bachelors preferably in Networking Engineering or any other similar degree

Practical Information:
Location for this role: Chennai, India
Languages required: Professional level English, verbal and written
Application deadline: ASAP. We will evaluate the candidates as they apply and consequently conduct selection
Visa requirements: Must have work visa/work permit. We are looking for someone who is ideally already based in Chennai, India, and that could start relatively quickly. If you are located outside of Chennai, India, please detail in your application when you are planning to move here and when you could start.

As an integral part of Crayon Group, Kryptos is a trusted and reliable IT advisor that supports its customers by delivering end-to-end IT infrastructure management services. As specialists in our field, we partner with the biggest names in software vendor management, including Microsoft, AWS, VMware, and Google cloud. We leverage on proven methodologies and standardized assets to deploy modular and customizable delivery processes aligned with our customers' specific requirements. Thus far, our Kryptos team consists of over 100 cloud and infrastructure experts and with our mantra: “make IT simple” our goal is to make every customer’s digital transformation journey successful, ensuring they can optimize return technology investments. We have an innovative and high performance-oriented culture, where everyone contributes to bringing us forward by helping customers and partners solve business challenges, thereby enhancing their satisfaction.
chennai, TN, IN