Azure Admin - Infrastructure
Do you enjoy handling and solving incident tickets?
Keen to join a team of specialists who collaborate with each other to excel and deliver world-class IT services?
Want the benefits of working in a small team while having the leverage and network of a global company?
Apply now to become the new Azure Admin - Infrastructure for Kryptos, based in Chennai, India!
As our new Azure Admin - Infrastructure, you will provide real-time client L2 support through email, phone and remote sessions for faster resolution of cases. You will support in the responding functions to customer support requests via both the ticket and phone systems within our SLA commitments. In this role there will be cases that require critical thinking and fast problem solving, you can identify risks and problems and be able to conduct qualitative and quantitative analysis to generate and evaluate alternatives and to make recommendations.
Key Responsibilities to Highlight:
Customer service, support, and maintenance
Handle and track incident tickets and work through incident resolution with the support of the customer and other internal support teams
Routine maintenance of client infrastructure
Networking (IP subnetting, route table)
Key to success in this role is your strong communicative approach, problem solving and diagnostic skills, as well as your persistent attitude to getting the job done. You are a team player with great interpersonal and communication skills, that can effectively handle and present solutions to all our customers. You are able to understand the message and deliver it clearly to the target audience. We envisage you are experienced in the customer service field and works well with clients in achieving mission success and is committed to providing quality products and services. You have the ability to multitask in a team environment and you can easily absorb and retain information in a fast-paced environment.
Wanted Competency and Experience:
Good experience in Azure Backup, Azure Storage account, Security Group, Vnet and Subnet, Azure Peering, Load Balancer, Application Gateway, Azure Identity, Access Management (IAM), Virtual Machine availability set and scale set
Good Knowledge with platforms: Windows/Linux
Azure Administrator Associate or any relevant certification is preferred
You are a good communicator and solution-oriented
Manages Time-Management and Stress Management very well
Location for this role: Chennai, India
Languages required: Professional level English, written and spoken
Application deadline: ASAP. We will evaluate the candidates as they apply and consequently conduct selection
Visa requirements: Must have work visa/work permit. We are looking for someone who is ideally already based in Chennai, India, and that could start relatively quickly. If you are located outside of Chennai, India, please detail in your application when you are planning to move here and when you could start
Kryptos is an integral part of Crayon Group and as trusted Microsoft cloud experts, we support our customers by delivering diverse end-to-end IT infrastructure management services and act as the single source for all their IT needs. Our Kryptos team consists of over 75 cloud experts and with our mantra: “make IT simple” the goal is to make our customers' digital transformation journey successful, ensuring they can optimize return on their technology investments. Together, we aim to leverage on proven methodologies and standardized assets to deploy modular and customizable delivery processes aligned with our customers' specific requirements. We have an innovative and high performance-oriented culture, where everyone contributes to bringing us forward by helping customers and partners solve business challenges, thereby enhancing their satisfaction. At Kryptos, we are all committed to deliver and provide the latest in technology, expert resources, and world-class support.