Functional Consultant - Delivery Excellence / Transformation
Concentrix, is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more.
Job Title: Sr. Analyst – Delivery Excellence
This person will be supporting multiple accounts. He will be driving Innovation and transformation initiatives, implementing Process Automation & Smart Agent Assist tools. Leading and mentoring Lean Six Sigma Projects, driving towards CNX and Client realized & gains.
· Lead / support improvement initiatives that positively impact Client satisfaction &business profitability
· Lead & mentor a group of Black Belts and Transformation resources
· Be a visionary to identify high impact strategic projects which yield in substantial CNX /Client Gains
· Identifying areas of improvement and facilitating improvement projects which can resulting in significant improvement in profitability
· Solving business problems through innovative & sustainable solutions
· Identifying process gaps & automation opportunities
· Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation
· Interfacing with CONCENTRIX leadership/clients and identifying opportunities for value
· Driving effective Change Management for a stable & consistent delivery – Zero surprise operations.
Desired Skills and Expertise:
Strong expertise in process excellence or process re-engineering.
Gap analysis and function analysis.
Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma).
Experience in Agile Methodology.