Experience: 1+ Years
Location: Bangalore( Work From Office )
- Experience in assemble and de-assemble Desktop and Laptop computer hardware.
- Troubleshoot desktop and laptop hardware.
- Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.
- Experience of various application installation and basic troubleshooting
- Hands-on experience on one or more Antivirus application support.
- Basic understanding of networking, hands on network cable crimping and basic troubleshooting.
- Printer troubleshooting, toner replacement. Incident and Change Request support to users.
- Understanding of SLA and KPI.
- Overall IT Operations Support.
- Working experience in MS Excel and PowerPoint.
- Experienced to communicate and manage vendor support.
- Focal point to manage and arrange pre-requisites for vendor support, escort and facilitate vendor support as per need.
- Professional verbal and written communication in English (and other local languages preferred).
- Willing to extend standard working hours whenever applicable to ensure IT services are up and running