Associate - NPS PRISM (Tableau/Alteryx)

Company Profile:


Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 61 offices in 38 countries, and its deep expertise and client roster cross every industry and economic sector.


NPS Prism is a cloud-based customer experience benchmarking service that provides actionable insights and analysis that guide your creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets you see how you compare to your competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Use NPS benchmarks to propel your growth and outpace the competition.


Position Summary:


NPS Prism has experienced tremendous growth as a standalone software and data business over the past two years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build Bain’s largest startup and take NPS Prism into the future.

Prism India Hub Associate will work closely with the local Team Manager, NPS Prism Product Manager, General Manager, Bain Partners, and the Proprietary Data group to build and deliver a commercially successful product that spans core sectors across all regions.


Essential Functions:

• Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance

• Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management

• Provides tool based technical expertise to the junior team members when required

• Builds reusable capabilities that can be used by team members or across service lines

• Analyze the data using tools like Alteryx

• Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification

• Respond to onshore team/client questions around the data and insights

• Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology

• Support commercialization efforts, including conducting analysis for proposals and conducting product demos with prospective clients


Qualifications:

• Work experience: 2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations

• Education Required: Incumbent should be a graduate/postgraduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university

Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research is strongly preferred.

• Knowledge, Skills and Abilities Required:

o Advanced knowledge of Tableau and Alteryx

o Exceptional analytic and technical skills, including knowledge of market research tools, data science and business intelligence tools,

o Experience explaining and performing a variety of statistical and data mining techniques

o Experience developing audience-right high quality presentations Exceptional interpersonal and communication skills

o Proven self-starter (comfortable with what could be a remote team) with demonstrated problem solving and organizational skills

Posted
07/14/2022
Location
gurugram, UP, IN