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Customer Support Role

Be a part of India’s largest and most admired news network!


Network18 is India's most diversified Media Company in the fast growing Media market. The Company has a strong Heritage and we possess a strong presence in Magazines, Television and Internet domains. Our brands like CNBC, Forbes and Moneycontrol are market leaders in their respective segments. The Company has over 7,000 employees across all major cities in India and has been consistently managed to stay ahead of the growth curve of the industry.


Network 18 brings together employees from varied backgrounds under one roof united by the hunger to create immersive content and ideas. We take pride in our people, who we believe are the key to realizing the organization’s potential. We continually strive to enable our employees to realize their own goals, by providing opportunities to learn, share and grow.


We’re hiring for Customer Success team in Moneycontrol.com for a Non Voice Role:

The applicant should enjoy interacting with others.

Responsibilities:

  • Listen to Moneycontrol user’s concerns and complaints with the goal of identifying the causes of the problem.
  • Answer through CHAT (few hours a day) and through email to questions users have about available products and subscription services.
  • Select appropriate responses to users issues and work quickly to resolve them within the turnaround time.
  • Work with internal departments to resolve the user’s issues.

Qualifications

  • Excellent verbal, written communication skills
  • Excellent interpersonal skills
  • Experience working in a digital environment will be preferred.
  • Experience requirement: 4 years+


Disclaimer: Please note Network18 and related group companies do not use the services of vendors or agents for recruitment. Please beware of such agents or vendors providing assistance. Network18 will not be responsible for any losses incurred.

Posted
07/14/2022
Location
mumbai, MH, IN