Professional Services Specialist

Job Description

Kubernetes Services Engineer

The Professional Services Engineer will containerize applications, and assist with cluster installation and configuration, troubleshooting, upgrade, and repairs. With the ultimate goal of achieving customer acceptance for the implemented solution. During the process, special attention and effort will be placed on the customer experience with a focus on fully understanding the customer's business environment and objectives; establishing and delivering set expectations; ensuring clarity and continual communication throughout the implementation process; and providing a consultative value-add experience for the customer.

Duties of the Professional Services Engineer:

• Be an integral part of the client implementation process by providing end-to-end call and multichannel delivery solutions in a consultative manner.
• Install and configure the Diamanti cluster for each customer's unique requirements.
• Containerize customer applications so those applications can be migrated from existing infrastructure to the Diamanti cluster.
• Provide customized training to ensure customers have a thorough understanding of the Diamanti solution including Kubernetes, Docker, and container architectures.
• Maintain a deep understanding of product capabilities to creatively implement features to achieve customer outcomes.
• Provide the Diamanti Sales team and customers with well-defined statements of work.
• Work with customers to develop the project timeline and stage goals. As well as delivering status updates on the project to customers and Diamanti management.

Skills/Qualifications of the Professional Services Engineer:

• Professional Services or related experience 5+ years
• Linux Experience 5+ years preferably Red Hat-based Linux
• Kubernetes 2+ years of experience
• OpenShift 4.x experience
• VMWare Experience
• AWS Experience
• Docker Compose experience
• Docker image creation experience
• Experience deploying containerized applications
• Experience troubleshooting containerized applications
• Networking (Subnetting, 802.1q VLANs, and Basic Troubleshooting)
• Project Management Experience
• Storage
• Storage Networking
• Must be willing to travel 50% of the time.

Diamanti, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws. Diamanti, Inc. complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination in places where we operate.