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Customer Care Professional

Niit is hiring for its MNC client (WIPRO)


Wipro HR shared services is the leading provider of benefits administration and cloud based HR and financial solutions. We enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people, reimagining how people and organizations thrive.


Roles and Responsibilities:

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Job Description:

  • Customer Service through calls
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • EnsureadherencetoClientServiceLevelAgreements(SLAs)like customer satisfaction,service level, Handle Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation &follow-up
  • Identify, share and support operational improvements


Designation: Customer Care Specialist

  • Eligibility Criteria:Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)
  • Post Graduation: Regular P.G in M.COM, M.A, MBA and Btech with Minimum 6 months work experience in BPO/KPO Domain (If Correspondence then no work exp. is required)


Experience Range: 0 - 28 months

Annual CTC: 3.08-3.50 LPA

Shift Time @ Wipro: Rotational Shift as per business requirement

Location: Gurugram

Working Day @ Wipro: 5 days

Week Off: Rotational week off

Transport: Both sides Transport facility.

Note: All candidates must have a functional laptop and a stable internet connection with a minimum 15 to 20 MBPS speed.

Regarding interview Contact:-

Neha Sharma: 7303661267

(If no response, drop a CV on the above number)

Company Recruiter at NIIT LimitedEmail: Neha.9c.sharma@niit.com

Posted
07/14/2022
Location
gurugram, UP, IN