Digital Client Servicing

Job Purpose


The Account Manager is responsible for FoxyMoron maintaining a leadership position in the market by contributing to:

  • Success of a set of assigned client accounts, leading to account renewals and upsells
  • Building of capable, independent and motivated teams
  • Smooth inter-department collaboration through timely, accurate and complete dispensing and collection of information



Role Responsibilities & Deliverables


1.Strategic

  • Receive medium - large client briefs and decode them with the team
  • Review client briefs received & decoded by Associate Managers and Sr. Executives


2. Communication & Coordination

  • Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship , understand client’s strategic / growth plans and identify upsell opportunities
  • Daily communication with clients to provide updates and collect feedback
  • Ensure timely and prompt action (by the team) basis client feedback
  • Ensure timely and proactive response to client emails (by self and by team)
  • Review accuracy and completeness of information to be shared with functional teams
  • Coordinate with functional teams to ensure timely, accurate and complete delivery of client work


3. Account Management

  • Brainstorm with relevant teams for client pitches and execution of briefs
  • Ensure accurate referencing and industry benchmarking by the team
  • Review all postings going on social media platforms
  • Attend shoots and music recordings
  • Vendor management for outsourced work
  • Maintain and create campaign cost sheets
  • Review and share weekly JSRs with clients
  • Client on-boarding
  • Review & vet presentations created (by the team) for client meetings, internal management meetings and case studies
  • Pitch new concepts to existing clients, based on specifically identified needs of the client
  • Industry benchmarking basis the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same


4. Reports

  • Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation
  • Review reports created for social media and brand analysis


5. Finance

  • Raise all financial paperwork to clients and review those raised by vendors
  • Calculate BCMA accurately
  • Regular follow up with the client for due payment and ensure it’s release by the due date
  • Review all financial trackers and update the Associate Account Director on the same. Provide necessary inputs and course correction where required. Ensure their creation at the pre-defined frequency


6.Team

  • Organize weekly team meetings to track work progress and provide feedback to the team as a whole
  • Organize regular one-on-one discussion (with team members) to provide and collect individual feedback
  • Hire capable, independent resources that can understand, communicate and execute client briefs accurately
  • Create a team culture of research and self-development
  • Build more capable teams by mentoring and guiding them to find solutions proactively – on the client-side as well as internally
  • Work with the L&D team to structure training programs that directly impact work quality along with specific competencies


Core Competencies


1. Business & Financial Acumen

  • Fluency in comprehending and maintaining financial data


2. Leadership & Team Management

  • Keep team members motivated at all times
  • Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback)
  • Train and motivate the team


3. Industry Knowledge

  • Update self and the team on the latest industry trends


4. Customer Focus

  • Inside out knowledge of client business
  • Timely resolution of client escalations / feedback


5. Planning & Organizing

  • Tactfully prioritise tasks and projects to manage work across brands
  • Deliver quality work within deadlines with the available resources
  • Keen eye for detail


6.Communication

  • Excellent written and verbal skills
  • Ability to clearly articulate complex ideas and strategies to clients and the team
  • Ability to sell work and ideas, and respond positively to feedback



Desired Qualifications & Experience


  • UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.
  • Candidates with 3+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three
  • Prior team management experience preferred
  • Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

Company
FoxyMoron
Posted
07/14/2022
Location
bangalore, KA, IN