Firstsource hiring QA/Trainer/SME -RCM

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website

Job location : Chennai

Position : Trainer/Quality Analyst/SME

Division : Healthcare

Experience : 1 year to 3 years

Shift :Flexible to work night shift

Key Skills :

  • Organize Quality review meeting and quality briefings to update associates on any quality issues
  • Handling Feedback sessions efficiently
  • Periodic knowledge calibration with client or SME
  • Liaison with other functions and ensure smooth working relations
  • Analyse internal/client error feedbacks and share the details
  • Organize meeting, quality briefings to update associates on any quality issues
  • Floor Walk and support associates to resolve issues
  • Give regular Feedback to the associate on specific Communication/Customer Experience/ Process issues


Any Graduate

Contact details:


chennai, TN, IN