Customer Success & Operations

What will you do? (Responsibilities)

  • Grow, build & manage the Customer Success/ Operations team to work smoothly at scale.
  • Make sure customers have clear expectations set for the product and are able to use it to maximum potential.
  • Creating processes & pipelines to deliver the product effectively.
  • Proactively spot & correct any issues that could affect customer satisfaction or retention.
  • Help the product team identify problems in the operations and tackle them.
  • Engage with Industry professionals across 100+ companies & enable them to deliver mentorship effectively

Apart from work, why us? (Benefits)

  • Unlimited Food
  • Unlimited leaves all across the year
  • Flexible work timings
  • Remote work flexibility
  • Hyper-growth that you can never experience in big companies
  • Market competitive salaries
  • Health insurance
  • A team that cheers for your growth

What we prefer you have? (Requirements)

  • Strong customer service background, follow up & organizational skills preferably in Ed-tech, Hr-tech.
  • 2+ years of experience.
  • Excellent personal presentation & communication skills.
  • Used some CRM software before

About Preplaced

Preplaced is one of the fastest-growing interview preparation platforms, helping people unlock the science of cracking interviews. We are on a mission to fulfill a billion career dreams, using/ our superpowers of personalized learning & outcome-driven mentorship. We empower candidates to prepare for their job interviews in the most effective way via mentorship directly from top interviewers across the globe. Join us in helping people unleash their true potential & get the job of their dreams. We believe working with us will be an experience worth remembering!

Founded by BITS Goa alums and backed by marquee investors, Preplaced is soaring towards its vision of bringing a new wave of personalized & guided learning to the world. We are currently looking for someone who is obsessed with customer success and passionate about helping others to reach their goals, and at the same time grow & help scale our products.

gurugram, UP, IN