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Relationship Manager

Key Deliverables
. To Ensure 100% service level adherence to business processes
. To increase Collection Efficiency : 0-60 days, 60-90 days
. To enhance the Revenue enhancement -Churn Control and Upsell.
. To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
. Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption
. Reduce Suspense by efficient payment posting & virtual account management
. Track and monitor on corporate revenue performance of different products/services.
. Drive virtualization through PFH, Self-care and Paperless bill media.
Skills Required
. Strong Analytical skills
. Very high Excel and financial modeling skills
. High process orientation
. Good communication skills
. Result - Orientation
. High negotiation skills
Educational Qualifications
- Engineering Degree/ MBA/Business Administration in Marketing /Ops
Work Experience
- At least 2-7 years of work experience in Telco
mumbai, MH, IN