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Application Support Developer
Q2 is a financial experience company dedicated to providing digital banking and lending solutions to banks, credit unions, alternative finance, and fintech companies in the U.S. and internationally. With comprehensive end-to-end solution sets, Q2 enables its partners to provide cohesive, secure, data-driven experiences to every account holder – from consumer to small business and corporate. Headquartered in Austin, Texas, Q2 has offices throughout the world and is publicly traded on the NYSE under the stock symbol QTWO. To learn more, please visit Q2.com.
REQUIRED EXPERIENCE AND KNOWLEDGE
Must have at least one year of previous phone technical support experience
Experience with JSON, XML.
Excellent communication skills
Excellent analytical and problem-solving skills
Ability to work on multiple assignments, prioritize, and resolve issues in a timely
Understanding of remote tools and basic networking required
Previous enterprise/mid-sized software support or delivery experience preferred
Excellent communication and organizational skills required
Ability to quickly learn new technologies and programs
Previous customer service experience preferred; Must have ability to provide assistance to customers in a respectful, helpful manner
Troubleshooting experience in a professional setting
FinTech or other financial services industry experience
React/Bootstrap, Cordova and SQL a plus.
Knowledge of AWS and cloud-based technologies
Experience using Agile principles and methodology a plus
B.S. Computer Science or equivalent
Knowledge of Banking practices is helpful