Sorry, this job is no longer available.
loading...

(Loading More Opportunities)

Manager II, Risk Investigation, Payment Risk Operations


DESCRIPTION
Job summary
nontech_risk
What is PRO (Payment Risk Operations)
Our mission is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set of buyers. We focus on customers and scale through innovation. The PRO team safeguards the order pipelines by monitoring, tracking, and managing risk to ensure long term customer satisfaction.
Manager of Mangers role
Summary of Responsibilities
Manages a team of 3-5 managers and overseeing a team of 70.
Analyzes the key levers of the business to identify claim and bad debt trends and proactively take action to eliminate root cause seller/buyer performance defect and maintain trust in transaction on Amazon platforms.
Leverages Amazon industry-leading infrastructure, and develop new points of control to block fraud with minimal disruption of good selling activity.
Accountable for independent discretion based decisions, involving trade-offs with significant bottom-line impact.
Sets goals and is responsible for improvements in specific metrics for fraud prevention, user experience, and increased perception of safety for the site.
Accountable for Managing Business level escalations - with Customer interaction and reporting to Senior level Leadership in Amazon.
Basic Operations: The candidate needs to be able to drive results as in a production environment. Will be answerable to teams across sites and must lead his team and stakeholders towards meeting the operational metrics of quality, productivity and service levels.
Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Should be able to head projects with various stakeholders that influence not only his team but the larger PRO group as well.
Accountable for driving the PRO strategy across Amazon at different forums.
People management: The Manager would be responsible in creating mechanisms for employee growth and development throughout the organization. This would mean enabling the next level managers in creating succession plans and talent development. Will be an integral part of hiring people for the team, and other global functions within Amazon.
Will represent the team, including all managers in the appraisal process within Amazon. Will manage the organization structure for his entire team, so that it can deliver as per scale and future growth.
Process Improvements: As a Manager, the candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same.
Networking: As a Manager, there would be multiple internal and external stakeholders to interact with. The incumbent will have to drive common goals across various teams and set up effective communication across those teams. This result in organizational goal of PRO be driven through those teams as well.
BASIC QUALIFICATIONS
8+ years' experience in operations management
3+ years' of people management experience.
Experience interpreting data to make business recommendations
. Internal:. Should have worked as a manager of managers
. Bachelor's degree or higher is strongly preferred equivalent and relevant work experience considered
. Ability to function in an ambiguous, fast paced work environment
. Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired Has shown consistent performance in leading people.
. Operational, managerial, analytical and interpersonal skills
. Extensive relevant industry experience(6-10 years) across Operations, Risk, Fraud investigations etc
. Experience across the domain of Risk Management & Fraud. A track record driving change and innovation
. Bachelor degree is required to apply for this position.
. Advanced working knowledge of MS Office (esp. MS Excel, Word).
PREFERRED QUALIFICATIONS
. Internal:. Should have worked as a manager of managers
. Bachelor's degree or higher is strongly preferred equivalent and relevant work experience considered
. Ability to function in an ambiguous, fast paced work environment
. Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired Has shown consistent performance in leading people.
. Operational, managerial, analytical and interpersonal skills
. Extensive relevant industry experience(6-10 years) across Operations, Risk, Fraud investigations etc
. Experience across the domain of Risk Management & Fraud. A track record driving change and innovation
. Bachelor degree is required to apply for this position.
. Advanced working knowledge of MS Office (esp. MS Excel, Word).
Company
Amazon
Posted
07/09/2022
Location
secunderabad, TG, IN