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Customer Success Manager Lead

Job Description:


Designation: Customer Success Manager / Digital Project Manager

Experience: 17 + Years

Location: Gurgaon

Qualification: Masters/Bachelors’ degree in Information technology, Industry accredited certifications

like Scrum, Prince2, Six Sigma etc.


Key Skills :

1. Sound foundational knowledge of IT infrastructure and architecture

2. Ability to communicate effectively in both technical and non-technical terms

3. Well versed with PM tools (Zoho Projects, JIRA etc.)

4. Risk Management

5. Technical documentation (FSDs, BRDs etc.)


Traits :

1. Process Driven

2. Strong work ethic

3. Clear Communicator

4. Detail oriented

5. Collaborator & Contributor


Role requirements:

• 15+ years of project management and BA experience of managing technology projects.

• Must have delivered at least 2 large projects in latest technologies or CMS platforms in the recent past

• Master of agile software development methodologies, amongst other methodologies

• Experience in running or working with agile teams (preferably Scrum)

• Understanding of business requirements, user stories, and acceptance criteria

• Ability to provide proactive and assertive leadership in problem solving, managing financial success of

projects, maintaining timelines, and reducing waste

• Strong interpersonal skills and able to resolve conflict with productive outcomes

• Ability to effectively work across departments with diplomacy and a firm understanding of other’s roles and perspectives

• Ability to manage multiple work-streams (projects) effectively and efficiently.

• Ability to view problems in context at the system level and align solutions with the strategic direction of our customers and organisation

• Experience with multiple application lifecycle management solutions

• Proactive, adaptable, and flexible. Strong attention to detail

• Life-long learner, demonstrated commitment to continuous improvement

• Demonstrable ability to operate under tight deadline with complex business/technical solutions

• Ability to manage workload with minimal supervision

• Excellent written and verbal communication skill


Additional Preferences:

1. Candidate should have a working experience with Website build and release.

2. Should have a experience with Web Publishing, Digital operations, content management, Web

content management.

3. Who has a working experience with either AEM , CMS Tools , Wordpress

Posted
07/09/2022
Location
gurugram, UP, IN