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User Experience Researcher

HCL Commerce is hiring a Senior UX Researcher who will shape the evolution of their e-commerce platform that powers commerce experiences for enterprise-scale B2B and B2C customers worldwide. This is a multi-faceted role within a company that is starting to scale its people, processes, and product suite. As part of this process, we’re looking for a talented professional who can help shape our UX research practices. As a Senior UX Researcher you’ll work very closely with our Product Managers and UX Designers to create new product features and improve on the existing product suite.


  • Gather and evaluate user requirements in collaboration with product managers, UX designers, project leads and customer success.
  • Perform user research to understand problems and product use insights.
  • Conduct qualitative research such as task analysis, concept testing, heuristic evaluations, and usability testing.
  • Support designers and business colleagues in prioritizing potential research activities.
  • Develop research fieldwork approaches (moderated or unmoderated) which address business and design objectives.
  • Create personas through user research and data.
  • Support in building complex workflows and navigation.
  • Work with project teams and sponsors to determine research needs
  • Work collaboratively with product owners, engineers, and designers to balance business objectives with end-user goals and desires.


  • Bachelor's degree in a field related to human behaviour, such as HCI, psychology, anthropology, sociology, communication, information science, media studies, computer science, or economics.
  • 5+ years of UX research experience
  • Effective verbal and written communication skills.
  • Critical thinking and problem-solving skills with the ability to understand workflows and turn them into clear and impactful design solutions and flows.
  • Creative thinking skills to solve UX problems (e.g. usability, findability, responsiveness) combined with an outcome-focused design mentality.

Preferred Qualifications:

  • Experience or working knowledge of HCL Commerce (formerly WebSphere Commerce)
  • Familiarity with the e-commerce domain
  • Experience working as part of an agile product team

pune, MH, IN