Salesforce Administrator

Position: Salesforce Administrator

What we are about

Jax Consulting is a Salesforce implementation consulting partner specializing in the development and deployment of secure, cloud-based enterprise applications on the Salesforce platform. We have helped businesses solve critical operational challenges and accelerate growth across a variety of complex verticals.

Our mission is to help clients be more efficient, productive, and successful with world-class Salesforce consulting and development services.

Join us. We love our team and our customers. With passion and innovation embedded in our DNA, we go out of our way to encourage our employees to share new ideas and feedback on a regular basis.

What you will do

As Salesforce Administrator, you’ll play a vital role at JAX Consulting. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilised platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training 
• Technical documentation

Requirements

• Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience
• Trailhead Badges/Super Badges
• Certified Salesforce Administrator
• Bachelor’s/Postgraduate degree, or professional qualification
• Ability to Design scalable, best practice solutions 
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translate requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

What You'll Get

At JAX Consulting you can expect to join a warm and welcoming team in a business that wants you to succeed. Employee satisfaction is of paramount importance to us and we show this through a wide range of benefits including working from home, flexible working hours, and health insurance coverage for yourself and your family. We know how important the role of Salesforce Administrator is to our business and are committed to supporting your personal and professional development.