Workstation Engineering-Mac Engineer

The Opportunity:

“FICO is looking for an experienced Workstation Engineer that is passionate about providing cutting-edge technology support to our employees world-wide. You will have the opportunity to work in an environment where your existing technical expertise will be rewarded and your technical curiosity piqued.”-Sr. Director, Corporate Technology Services.

What You'll Contribute

• Engineer technical solutions for the FICO global, endpoint environment
• Act as an escalation point and subject matter expert for key corporate technology systems, especially related to our macOS computing environment
• Support and administer corporate technologies. This includes but is not limited to: end user data recovery applications, security, and authentication applications, and macOS software
• Design and maintain the security posture of the FICO corporate computing environment
• Act as an escalation point in resolving global technology issues impacting our end users
• Evaluate and recommend new endpoint technologies for the environment as well as working to continuously improve existing and develop new processes and procedures as appropriate
• Lead technical projects and initiatives to further advance our macOS computing environment

What We're Seeking

• Bachelors’ degree in Technology, Engineering, or Computer Science
• Technical and/or team leadership experience with endpoint support in a global enterprise environment
• Advanced experience with a macOS computing environment. JAMF administration experience
• Log analysis and root cause issue identification experience
• Technical and end user documentation creation experience
• Strong scripting in Bash and ZSH language preferred. Powershell, batch scripting, other languages a plus
• Experience with Microsoft Office 365 preferred
• Windows operating systems, Code42, Okta, and ServiceNow experience a plus
• Knowledge of Active Directory and management a plus
• Automation and creation of software and policy deployment across multiple locations (global preferred)
• Knowledge of Endpoint Protection Suites (example include, but not limited to: Defender, Zscaler) as well as security benchmarks
• VMWare and VDI administration experience preferred
• Knowledge in cybersecurity, PCI standards a plus

Our Offer to You

• A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others
• The opportunity to make a difference by leveraging your unique strengths
• Highly competitive compensation and rewards
• Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave