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Team Manager

Job Description :
Job summary strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
About Amazon India Development Centers:
Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.
About the Team:
Amazon Recruiting Engine Team is reinventing how we recruit at Amazon. Recruiting the right candidates across all of Amazon is critical to our ability to innovate and build on behalf of customers. As the search for talent becomes more competitive, we are bringing together recruiting, science, tech, programs, and process teams to find and hire candidates who raise the bar more quickly and efficiently. Within the Recruiting Engine, this position is for the Recruiting Services team which comprises of scheduling and non-scheduling activities and has the following teams: Employee Referral Program, Students Program, Rehire Eligibility Talent Acquisition Operations, Candidate & Travel Expense Management, Internal Loops Scheduling, Online Assessments, and Phone Screens.
Position Description:
Join Amazon's Recruiting Services organization and help make a difference for all Amazonians! We are recruiting for a Team Manager position in Hyderabad, India location to manage one of the teams. We are looking for someone with strong experience in people management and process excellence. Driving great employee and candidate experience will be of utmost importance in this role. You will get an opportunity to collaborate with the broader regional recruiting teams to partner and standardize processes that ensure seamless recruiting experience to the candidates.
Responsibilities include:
. Subject Matter Expert for Customers and Team: leveraging your skill set and hands-on experience you will provide guidance, training and resolutions related to recruiting needs and programs across regions.
. Process Excellence: Drive the culture of continues improvement through LEAN, Six Sigma and KAIZEN
. People Management: Manage team's performance, provide coaching & feedback to direct reports and ensures team has cross-functional knowledge. Provides training and guidance on policies, processes, and systems to customer and team members.
. Business Acumen: Understands core business objectives, who customers are, and how the metrics impact the services that are provided, documents business requirements for system enhancements or changes
. Stakeholder Management: Responds quickly and accurately to questions from customers, team and internal business partners.
. Data Analysis & Interpretation: Understands, collects data and pulls reports from HR tools, may key in/maintain data in system. Ensures quality of the data through regular audits.
. First Point of Contact for Escalations point of contact for any recruiting process related issue
Basic Qualifications :
5+ years' of experience in HR or related field
2+ years of people management experience.
. Flexible to work in a 24x7 working environment.
Preferred Qualifications :
. Master's degree required from an accredited university
. Flexibility and creativity in recruiting efforts.
. Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization
. Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment.
. Ability to prioritize workflow daily and ensure service levels are achieved at all times.
. Strong attention to detail and good interpersonal skills
. Strong decision making and problem solving skills
. Ability to multi-task in fast-paced dynamic environment
. Agility to change in a fast growing environment
. Application of Phone and email etiquette in customer interactions
. Experience in HR transactional processes of 2+ Year
. Ability to spot issues and escalate to business partners when appropriate
. Ability to track high volume activities with exceptional follow through and attention to detail
. Problem solver, ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment.
bangalore, KA, IN