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IT Support Analyst

I am partnering with a great insurance company based in Chelmsford to recruit an IT Support Analyst to join their team. You will be vital in supporting the business for all IT issues and will report in to the IT manager. We are looking for an IT support Analyst with corporate infrastructure knowledge who has great communication skills.

The IT support Analyst will work with Windows Servers and Microsoft Office (2010, 2016 & 365) as well as computer and user management in Active Directory. You will also support Apple Laptops, iPads and iPhones. New user PC and laptop hardware set-up and configuration will fall into your remit and maintenance of hardware, including liaising with 3rd party suppliers / contractors, will also be your responsibility.

Key Duties

-Provide technical support to staff and maintaining a record of IT requests

-Troubleshoot and resolve Incidents across the full range of systems, applications and technologies at first contact via remote systems access or by providing deskside user guidance

-Proactive management of service desk queues, managing unassigned tickets and continuous updating of work information

-Facilitate and support internal office moves (IT equipment only) and new user set-ups

-Cabling and network patch management

-Identify IT security vulnerabilities

Key Skills Required

-Corporate infrastructure knowledge

-Windows Server 2012 RDS, Microsoft Office 2010/2016/365

-Computer & User Management in Active Directory

-VOIP systems knowledge

-Experience of working within an ITIL framework

-Excellent verbal and written communication and listening skills

This IT Support Analyst role is working with internal customers at all levels of the business, experience in executive / VIP support would be an advantage. You will be expected to prioritise and manage your own workload whilst creating positive working relationships throughout the business.

This role is 100% office based in Chelmsford with very occasional travel to other UK offices. Experience within a financial organisation is beneficial but not essential. If you are an experienced corporate IT support Analyst who is looking for a new challenge please apply now to find out more.


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Essex, England, UK