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Service Delivery Manager

Service Delivery Manager

Skills: ITIL certified, service delivery management, line management, customer facing,


Location: Home Based with occasional travel to Luton

Salary: £45,000-60,000

Are you a Service Delivery professional looking for a move to a team leadership role? Do you want to join a Top-Rated Glassdoor Employer and UK Top 2 Software Company?

We are seeking a Service Delivery Manager to work with a Top public software company on their IT Outsourcing team with a public sector organisation.

Youll take on a range of responsibility including

Act as the first point of contact for the Client for all aspects of Service Delivery ensuring continual ownership and consistency of service provision and resolution of issues.

Managing Service Level Agreement adherence to avoid service credit risk

Recognise, recommend, and where agreed, implement improvements to processes and procedures, ensuring that the efficiency, effectiveness, and compliance is maintained. Encourage and consider ideas and suggestions from team members that help achieve service aims

Provide an escalation/information and assistance point for Service Transition for service design questions and service scope creep.

To be considered you will need service management experience and ITIL certifications. An ITIL Intermediate qualification in service management is preferred. Youll have h ighly developed communication skills communicating effectively and in a timely manner using appropriate communication tools and techniques.

About The Company

My client are a leading provider of digital solutions and managed services for public sector and regulated markets. They help organisations around the world to deliver better outcomes for people and places.

Recognised Gold Standard Investors in People

My clients exceptional team and culture sets them apart. They take great pride in their people and culture supporting and celebrating the talents, qualities and vital contributions of everyone in the global team.

Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021.

  • Flexible working
  • Employee Awards
  • Range of benefits

In return my client can offer a competitive salary & package and the opportunity join a leading software and solutions company that has gone through a sustained period of growth.

Please submit your CV online today to find out more!

Bedfordshire, England, UK