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Microsoft Windows Desktop Management Application Tech Support Practitioner
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :12
Work Experience :1-2.5 years
Work location :Hyderabad
Must Have Skills : Microsoft Windows Desktop Management
Good To Have Skills : Service Enablement, Customer Service Technology Support, Endpoint Management On Premise
Job Requirements :
Key Responsibilities : 1 Taking ownership of customer reported issues solving their problems by providing resolution 2 Researching, diagnosing, identifying solutions to resolve system/application issues 3 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 4 Installing, configuring, troubleshooting System OS issues and various applications 5 Should possess ability to learn work on changing emerging technologies
Technical Experience : 1 Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 2 Ensure proper closure/resolution for all the issues 3 Document technical issues in the knowledge database 4 Certification in new technologies like Azure, ITIL, AWS will be added advantage 5 Keep track of users system issues until resolved by adhering to the SLA
Professional Attributes : 1 Good technical skills should possess with current technology 2 Good communication skills both written verbal 3 Should be a Tech-Savviness 4 Flexible to work in all shift under pressure situations 5 Good analytical skill
Educational Qualification : Diploma/BE in computer technology- Should be completed 15 years full time education