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Manager - Product Management

About Zipcar India:

Zipcar Technology Innovations Pvt Ltd. (ZipCar IDC) is a rapidly growing organization which develops technology for the new products of Zipcar Inc. We are building an exciting new product that empowers people to create better futures by offering mobility options that are affordable, flexible, dependable, and hassle-free. Its a big challenge and has the potential to disrupt a $90 billion dollar market. This is a diverse, complex, and multi-state product with some big opportunities ahead of us.

We operate like a fast growth startup under the Zipcar brand and are hiring team members to join us! The technology, developed by ZipCar IDC, is aimed to power the companys next stage of growth which redefines the future of urban mobility. We are hiring to build the Mission teams who would work on critical product development from ideation to deployment and scale the technology to launch new products and support the growth of business. We are looking for people who love high velocity start-up environment, solving problems at scale using the latest technology and take pride in making an impact.

Product Manager

As a senior product leader, your mission is to build, manage, and enhance our core platform and services across Zipcars new product offerings. In this role, you will lead the design and development of new tools and services that enhance our global member experience. If you like the challenge of shaping the future of urban mobility, apply today!

What youll do:

  • Build a vision and own mission critical applications for a newly launched product vertical
  • Design, implement, and champion end-to-end user experiences across member engagement, identity verification, customer care, and billing platform
  • Partner with engineering to define technical product requirements
  • Identify and evaluate key partners and vendors, both business and technical, to launch and expand our product offerings
  • Partner with key internal stakeholders to drive improvements to platform health and member success KPIs (e.g. approval rates, risk score, lifetime value)
  • Implement policies or product changes to enable a seamless yet secure member experience across all touchpoints (signup, authentication, booking, account management, vehicle access, call center contact)

What Youll love about being a Zipster in Product Management

  • Being accountable to getting stuff done while holding each other and our stakeholders to KPIs and maintaining a high bar for end-user experience
  • Collaborative and respectful team environment where we constantly learn from our end-users, each other, and iteratively test product features
  • Opportunity to make a huge impact on Zipcars current and future product offerings, working closely with engineering teams and architects to extend our platform
  • Join a team of problem-solvers that use data analytics and qualitative feedback to map out and manage product roadmaps
  • Seeing your work make an immediate impact to members, globally

What drives success for this role:

  • Over 5 years of experience in software product management. Platform or technical product management background preferred
  • Ability to define technical platform requirements that connect to business needs using data to formulate hypothesis, and map out third-party tool integration workflows and APIs
  • Partner with engineering teams to prioritize backlogs, writing clear user stories that articulate desired customer functionality
  • Acts as a advisor to the business verticals, being able to quickly grasp key objectives and translate these into identity service requirements
  • Excellent written and verbal communication skills
  • Past experience on working on a product from ideation to launch
  • Familiarity with platform products and working in a high-growth environment are a plus
bangalore, KA, IN