Bilingual French - Specialist, Implementation (Payroll)
*** ADP is Hiring Implementation Specialists in Montreal and Remote locations - New Brunswick, Ottawa/Hull, Quebec City ***
ADP's Implementation organization provides enterprise level Payroll, HR, Time and Attendance and Benefits Solutions. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions and existing account reconfiguration (for example, spin offs), while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client facing application involved. The IS works with medium to large sized organizations, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.
RESPONSIBILITIES Responsible for the quality implementation and set up of ADP's payroll solution to meet client and HR business requirements Analyze and understand the client's payroll needs in order to properly setup the ADP's data base Training ,Testing, and validation with the client before participating in the first 'LIVE' payroll processing run Managing various accounts from project initiation to close by supporting the client through all phases of the implementation Managing project risks and escalations to resolution Respecting project time lines
Education Post-secondary education or related business experience PCP certification (an asset)
Knowledge, experience, and skills
Required: Minimum 2 years of payroll experience end to end process Effective communication: verbal and written skills Fully bilingual French Previous experience working directly with clients Excellent client management, inter personal, and Project Management skills Ability to work independently, resourceful, and be a strong team player Knowledge of Excel
Preferred: Project Management knowledge Prior implementation experience Working knowledge of Canadian employment standards Knowledge of ADP payroll products Technical background
Attributes: Ability to organize, schedule, and facilitate effective meetings Ability to multi task, probe, analyze, and problem solve Detail oriented and ability to follow-through Strong organization, time management and prioritizing skills Solution based approach
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