Member Operations Billing Lead
Headquarters Office, 625 State Street, Schenectady, New York, United States of America Rochester Office, 220 Alexander Street, Rochester, New York, United States of America Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #1166
Wednesday, June 22, 2022
Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!
This role is responsible for overseeing, reconciling, auditing and tracking of all assigned accounts. Responsible for insuring that all premiums are collected and posted in a timely manner from members and employer groups. Maintaining and ensuring that all appropriate accounts are being submitted to collections on a monthly basis. Works closely with multiple internal departments to provide excellence in servicing employer group and member direct bill accounts. Interacts directly with MVP customers to ensure correct enrollment, billing, payment allocation, and collection activity. Coordinates quality control processes and audits to ensure that all internal policies and procedures are being followed. Helps develop automation tools to ensure maximum efficiencies are being performed and met on a monthly basis. Will also be responsible for assisting in the training and development of A/R staff when applicable. Ability to maintain confidentiality and adhere to regulatory compliance issues as they exist and change from time to time. Works collaboratively with co-leads on projects, presentations, shared duties and ongoing process improvement. Perform other related duties as assigned.
High School diploma required. Associate's degree in accounting, finance, or business-related field strongly preferred.
2-5 years reconciliation experience in a high-volume transactional/accounting and/or finance related environment. A ccounts receivable experience highly desired.
Demonstrated commitment to serving the customer effectively.
Strong analytical and problem-solving skills.
Ability to prioritize multiple assignments and perform a variety of tasks with close attention to detail.
Ability to maintain a high level of discretion in dealing with confidential member, financial, and company-sensitive information.
Excellent interpersonal, organizational, and communication skills and ability to deal with stressful phone calls in a calm and diplomatic manner.
Financial related knowledge and/or experience of health insurance products, programs, and regulations.
Excellent computer experience including MS Excel, MS Word.
Previous experience training new employees
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at email@example.com
Please apply and learn more - including how you may become a proud member of our team.
- Job Family Claims/Operations
- Pay Type Hourly
- Headquarters Office, 625 State Street, Schenectady, New York, United States of America
- Rochester Office, 220 Alexander Street, Rochester, New York, United States of America
- Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America