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Escalation Engineer|TroubleShooting|Security/Networking|2-4Yrs Experience
You will help us resolve some of our customers' most complicated issues. The Cisco Security Escalations team seeks a motivated engineer to help drive customer success, product quality, and improvements for the Web Security Appliance (WSA) platform.Who You'll Work With
Our team works with Cisco Support and other teams within the Engineering organization to tackle, debug, and resolve a wide array of issues encountered by product users. You will also have an opportunity to guide new feature implementation from inception and design to implementation.What You'll Do
Identify issues in released products through troubleshooting and code analysis.
Work with peers to investigate and drive critical issues to resolution.
Reproduce customer issues raised from support.
Work with customers and support teams to collect sufficient information to reproduce customer problems.
Work with Product Development teams to identify product serviceability/usability issues and address quality problems.
Work with teams to provide feedback on new features.
Work with test teams to build system test cases to prevent future occurrences of identified bugs.
Help facilitate problem solving and collaboration within the team.
Who You Are
2+ years of experience in a technical role in a software-related field
Strong troubleshooting and analytical skills
Ability to work both independently and as part of a team
Ability to learn new skills and apply them quickly
Ability to understand legacy code to identify and fix problems
Experience with Perl or equivalent language
Proven proficiency with Linux shell scripting languages
Solid understanding of networking architecture such as routing/switching, IP,TCP/UDP and application layers such as HTTP, SMTP, etc.
Fundamental understanding of network security principles