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Sr. Associate, Technical Support(Linux, Openstack, Kubernetes)

Job Summary/ Description
Network Cloud Operations is responsible for Operations, Administration and Maintenance of Server Infrastructure in AT&T AIC (AT&T Integrated Cloud) and NC (Network Cloud) environment. This Job requires handling Tickets, Changes, Outages, RCA's for AIC and NC, Server environment built on Linux, Open stack, Kubernetes, and VMware in a 24.7 environment.
Roles and Responsibilities:
Performs work focusing on software, maintenance, and operations of systems used by AT&T or its clients to conduct business.
Performs feasibility assessments, creates requirements, manages projects, and integrates and tests technical solutions for software.
Includes systems analysis and application programming, database (data resource) management and security, computer operations, data science and information technology support.
Primary / Mandatory skills:
This position requires a broad-spectrum skill set across Linux, Vmware, KVM, Open stack, Kubernetes, Containers, Cloud Infrastructure platforms, Windows, and Nagios monitoring. The candidate should have minimum of 3-6 years of working experience on the same.
Should be well versed and worked on Operations and Maintenance of Open stack Modules like Keystone, Nova, Neutron, Swift, Cinder, Heat, Glance, Horizon, and Fuel.
Should be well versed with concepts like High Availability, DRS, Fault Tolerance, Scalability, Reliability, shared resources etc.
Handling Tier 1/ Tier 2 Tickets in AT&T AIC (AT&T Integrated Cloud)/ NC (Network Cloud) Server Environment.
Creating, reviewing, approving, and implementing changes in AIC/ NC Server Environment.
Restoration of Applications/services in AIC/NC infrastructure from Hardware/ Openstack/ OS perspective in Outages/ Service degradation scenarios.
Upgradation of AIC/ NC Virtualized infrastructure (KVM/ ESXi).
Co-ordination with OS vendors (Ubuntu Linux and VMware) for Root Cause Analysis, configuration changes etc.
Co-ordination with Hardware vendors (Dell, HP) for faulty Hardware replacement.
Should have very high level of Customer Focus, to provide effortless Customer Experience. Should display a positive attitude working with various peers/ customers / clients/ vendors etc.
The Candidate should be ready to work in 24.7 rotational shift Operations.
Should have strong analytical/ logical/ problem solving skills.
Should be able to work across diverse teams across regions/cultures.
Certification in Linux, Kubernetes, VMware System Administration is preferable.
Certification in Open Stack or equivalent like Microsoft Azure/ AWS/ Google Cloud Platform System Administration is preferable.
The candidate should have high level of Co-ordination and Communication skills (English) (verbal and written).
Engineering/ Graduation/ Equivalent in Computer Science, Electronics and Communications.
hyderabad, TG, IN