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Sr. Assoc-Enterprise Sys


Job Description
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant - Technical Support advisor. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to: Be the Expert: Ensure customer get enrolled on a Google billable plan by using sales strategies, creating needs and demonstrating product benefits. Basic troubleshooting: Soft technical support and general customer service questions. Identify customer needs and match them with the GSuite product. Convert trial customers to a paid version of the GSuite product, Upsell customers from basic to business to unlimited version. Provide and facilitate the delivery of responsive and reliable technical solutions to customers as per the defined process and guidelines. Provide support to migrate email into a new platform. Guide through setup o
Qualifications
Our most successful candidates will have: - Excellent knowledge of English (B1H spoken, B1H written) - Basic understanding of web technologies (HTML, XML, HTTP protoINDs) and email management (IMAP, POP3, Exchange) preferred. - Some experience in a service or support center and related understanding of technical troubleshooting - Strong communication skills and analytical skills - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond. - Willingness or skills for a customer-oriented job - Ability to work on flexible shifts, agreed in advance with the team - Precision, loyalty, organization - Written test (grammar, vocabulary, reading comprehension) - Articulate, bright and curious. - Pas

Company
Sutherland
Posted
06/23/2022
Location
chennai, TN, IN