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Front Desk Executive

Education Specialisation Details
Graduate BHM
Diploma Hotel Management
Job Description
Responsibilities -
Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls
Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc
Verify all reservations taken on the reservation forms are updated on the PMS without fail.
Skills -
A positive attitude and excellent communication skills.
Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure.
Ability to work with multiple systems and applications like spreadsheets, databases, work processing, property management software's, Booking engine, OTA Extranets, Yield management systems and computers
Please Note -
1. Read the job profile, gender, experience, qualification, job location and salary range before you apply.
If you do not match any of these and still you apply, DSource will issue you an ICL, but the client will not conduct your interview.
2. In your ICL we provide the company contact number, Call them before you actually go for interview.
3.Vacancy can get filled any time at client company, hence even if you have received ICL, DSource does not take responsibility of your interview being conducted
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Uploaded vacancy by Hetvi
Uploaded vacancy on 31st Oct 2020
Key Skills
D Source
nashik, MH, IN