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EOI - Detainee Services Officer - Villawood NSW

Location: Villawood, NSW
Rotating Roster - 12-hour shifts, mix of days & nights
Only 7 shifts per fortnight
About you
You are motivated, engaging, energetic and dedicated to delivering consistency in all that you do. You are a team player and a respectful and professional person who demonstrates a high level of moral values, interpersonal and influencing skills. You possess attributes including resilience, an eye for detail and the ability to think on your feet. You are a respectful and professional person who demonstrates exceptional values in everything you do.
To be considered for the role you:
MUST be able to undertake a phone interview on one of the following dates: 7th, 8th, 9th, 10th, OR 14th, 15th June
MUST be able to attend an interview/assessment 15th June or 16th June or 22nd June (8:30am to approx. 2:30pm to be held at the Guilford Leagues Club (25-55 Tamplin Road Guilford)
MUST be able to commence 1 August 2022
About the Role
As a Detainee Services Officer you will focus on the detainees in our care ensuring the safety, dignity, and security of the centre on behalf of an Australian Government Department.
To be successful in this role you will:
Demonstrate the highest levels of personal integrity and ethical behaviour.
Above average level of fitness (a fitness assessment is part of the selection criteria)
Fully COVID Vaccinated
Ideally understand the needs of people from different ethnic, cultural and lifestyle backgrounds.
Clear & effective communication skills (written and verbal)
A natural ability to influence and negotiate in situations which may be challenging at times
Demonstrate a sound level of computer literacy
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.
About Us
We are trusted to ensure the safety and wellbeing of people in our care across Australia's network of immigration centres. Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment.
At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Health, Immigration, Justice and Transport. But no matter your role or where you're based, we each share the same goal - to bring service to life to make a positive difference every day. To learn more please visit
Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
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Serco Plc
Villawood, NSW, 2163, AU