Client Services Manager
About the Company
Our client is a global workforce specialist, providing contractor management and migration solutions to recruitment agencies, large and small enterprises and consulting firms operating all around the world. They a fun + fast paced workplace and are looking for a Client Services Manager who can act as a custodian across a portfolio of a variety of their key accounts.
About the Role
The overall objective of the 'Client Services Manager' (CSM) is to maintain and enhance client retention and satisfaction. Alongside 4 other CSM's, you will provide consultation, advice, and assistance to clients. Your goal is to cultivate strong partnerships with clients, reflected in improved sales opportunities, efficiency, and financial performance. You will help ensure client retention by delivering the highest possible level of customer satisfaction.
Reporting to the Head of Client Services, some of your duties will include:
Establish rapport and maintain routine, meaningful contact with the clients
Consult with clients to identify opportunities to enhance the service experience
Identify and communicate opportunities to expand services in ways that add value, increase satisfaction, and help ensure client retention
Maintain expert understanding of contractual terms, financial particulars, and scope of work
Routinely engage internal teams to ensure their understanding of customers partnership needs
Skills & Experience
To be a successful candidate, you must have:
Previous experience within Account Management or a similar role - 3 years minimum
Exceptional business acumen, communication, and organisation skills
Ability to take charge, prioritize and manage multiple priorities independently
Tech savviness - MS Office Suite, in particular MS Excel
Culture & Benefits
Hybrid in office + WFH structure!
Birthday day off every year!
They are an established, yet growing, global business, in over 40 countries!
State of the art office space in the heart of the CBD
Monthly celebrations and events
Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0012336902KB