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Field Service Engineer II


Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will achieve revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Key Responsibilities
Validate customer request
Educate customer and field technicians
Write documentation used by field technicians
Ensure Right and Fast Delivery
YOU MUST HAVE
Bachelor's degree, or equivalent. Some experience in the field.
WE VALUE
Previous industry experience
Previous technical/installation experience
Previous customer service experience
Good written and oral communication
Advanced Degree
Good presentation skills
Additional Information
JOB ID: HRD163194
Category: Customer Experience
Location: No. 2, Jalan Industri PBP 9, Taman Perindustrian,,Pusat Bandar Puchong,Selangor,SELANGOR,47100,Malaysia
Nonexempt


Posted
06/23/2022
Location
, Selangor, Malaysia, 10, MY