Technical Manager of Cloud Infrastructure Operations (Remote)


The Manager of Cloud Infrastructure Operations will lead the Hosting Operations of our Azure, AWS and GCP Cloud offerings. This role will be a 50% management role and 50% hands on role. The Manager is an expert in 24/7 operations with high performing and scaling systems that meet a high degree of uptime. An expert in all facets of Cloud hosting operations with the ability to effectively communicate with customers, and internal stake holders. The manager will oversee the Managed Service Provider within the 24x7 environment. A leader in continuous integration and continuous development with automated deployment in an Agile SDLC. This will include generating and providing recommendations on how Humana should optimize usage of Cloud services, compliance controls through analysis and develop automated reporting that enables teams to leverage best practices for running efficient Cloud solutions.

If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Humana's Cloud Infrastructure Operations team could be the place for you!



  • Manage operations plans, staffing, budget and execution.

  • Lead escalated Incident Management team and develop maturity plans to continually improve - reducing MTTD/MTTR.

  • Improve incident and problem management functions while working to build a world-class incident response function for our customers.

  • Build out and/or automate required L2 SOP's for L2 MSP Team.

  • Provide hands-on experience in the Cloud Well Architect Framework to support overall Operations initiatives

  • Establish and refine automated monitoring tools to track systems' health, uptime and outages.

  • Ensure compliance with best security practices and continuously assess potential vulnerabilities.

  • Optimize operations costs across vendors and service providers.

  • Partner with monitoring team to build maturity around event management.

  • Partner with Engineering, L3 teams and DevOps on CICD and automated deployment.

  • Collaborate with vendor partners, maintain strategic relationships and identifying continuous improvement opportunities.

  • Identify key procedures that can be automated and either automate them or work with platform engineering team to develop automation.

  • Establish, report, and improve various metrics associated with the efficiency of operating the Humana foundation environment suite delivering value to our customers.

  • Adhere to established customer SLA's.

  • Executes data-driven decisions by delivering operational metrics by analyzing operational data to identify trends and potential problems.

Required Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, or equivalent experience.

  • 2+ years of experience managing 24/7 production operations for a high-volume, business-critical Cloud service.

  • 2+ years' experience with Azure and/or AWS.

  • 2+ years' experience working with a Managed Service Provider and managing IT vendor relationships.

  • 2+ years of transformational experience running Cloud at scale.

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

  • 2+ years of management experience.

Desired Qualifications

  • Azure cloud certification

  • Advanced understanding of Cloud platforms, consoles, and services (Azure, Google and AWS).

  • Knowledge or experience with Ansible Tower, API queries, and Power BI.

  • Scripting knowledge using Python, Perl, PowerShell, JavaScript, or similar scripting languages.

Additional Information:

For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are ahealthcarecompany committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

  • Provide proof of full vaccinationor commit to testing protocols *OR*

  • Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available.



Scheduled Weekly Hours


Salary Range
$105,000.00 - $116,000.00
per Year
Salary range estimated by
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Chicago, IL, 60290, US