Correspondence Management Analyst II- CRM

Correspondence Management Analyst II- CRM

Category: Administration

Main location: United States, District of Columbia, Washington

Position ID: J0522-1653

Employment Type: Full Time

Position Description:

CGI Federal is seeking a Correspondence Management Analyst II to support the Criminal division of DOJ in DC.

Your future duties and responsibilities:

Correspondence and Citizen Inquiry Support: Receives Citizen, Congressional and Executive incoming correspondence, making determinations regarding what the appropriate response should be from the Fraud Section, doing various checks against Pacer and Section/Divisional information sources to determine if a particular matter is open, closed, or eligible for referral to other agencies; reviews and drafts current Section correspondence.

Ensures formatting, form, etc., is in accordance with the Correspondence Manual, and ensures timely preparation of correspondence. Reviews all prepared correspondence for correct format, grammar, spelling, etc. Prepares responses to citizen complaints; receives and reviews correspondence overdue reports and works with others collaboratively to affect remedies and move the response along.

Receives telephone calls coming into the Section and routes to appropriate parties or responds if the issue is within the incumbents purview.

Victim Witness and FOIA Support: Provides clerical assistance to the Victim Witness Specialist, and other officials, in support of victim/witness services. Provides similar support for the Divisions Freedom of Information Act (FOIA) efforts. Provides direct administrative support to crime victims and witnesses, including arranging and administering logistics to include travel, accommodations and various supporting documentation. Provides information on court schedule changes, status of defendant's pleas, results of trial, opportunities to address the court, and post-sentencing notification. Assists in the return of evidence to victims.

Acts as the lead CMA by overseeing the correspondence tasks, assigning work to subordinate analysts, and providing training when needed to new analysts.

Required qualifications to be successful in this role:

Must have at least 4 years of relevant work experience

Bachelors Degree preferred

Must be able to pass CGI background check

Must be able to obtain DOJ/CRM MRPT clearance

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today one of the worlds largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.

Salary Range
$100,000.00 - $142,000.00
per Year
Salary range estimated by
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Washington, DC, 20022, US