Correspondence Management Analyst II- CRM
Main location: United States, District of Columbia, Washington
Position ID: J0522-1653
Employment Type: Full Time
CGI Federal is seeking a Correspondence Management Analyst II to support the Criminal division of DOJ in DC.
Your future duties and responsibilities:
Correspondence and Citizen Inquiry Support: Receives Citizen, Congressional and Executive incoming correspondence, making determinations regarding what the appropriate response should be from the Fraud Section, doing various checks against Pacer and Section/Divisional information sources to determine if a particular matter is open, closed, or eligible for referral to other agencies; reviews and drafts current Section correspondence.
Ensures formatting, form, etc., is in accordance with the Correspondence Manual, and ensures timely preparation of correspondence. Reviews all prepared correspondence for correct format, grammar, spelling, etc. Prepares responses to citizen complaints; receives and reviews correspondence overdue reports and works with others collaboratively to affect remedies and move the response along.
Receives telephone calls coming into the Section and routes to appropriate parties or responds if the issue is within the incumbents purview.
Victim Witness and FOIA Support: Provides clerical assistance to the Victim Witness Specialist, and other officials, in support of victim/witness services. Provides similar support for the Divisions Freedom of Information Act (FOIA) efforts. Provides direct administrative support to crime victims and witnesses, including arranging and administering logistics to include travel, accommodations and various supporting documentation. Provides information on court schedule changes, status of defendant's pleas, results of trial, opportunities to address the court, and post-sentencing notification. Assists in the return of evidence to victims.
Acts as the lead CMA by overseeing the correspondence tasks, assigning work to subordinate analysts, and providing training when needed to new analysts.
Required qualifications to be successful in this role:
Must have at least 4 years of relevant work experience
Bachelors Degree preferred
Must be able to pass CGI background check
Must be able to obtain DOJ/CRM MRPT clearance
What you can expect from us:
Insights you can act on
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