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Assistant Branch Manager, Acton, Full-Time

Schedule: Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hours)

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Support Success Sharing by achieving individual and branch sales goals. Work with the Manager to develop and implement sales strategies and coach the staff to achieve sales goals.

  • Oversee branch sales, member service experience, and effectively manage expenses. Support the manager in overseeing branch operations. Assure branch staff completes all required compliance training and adheres to all compliance policies. Promptly resolve maintenance and technology issues. Recognize work processes that can be streamlined to reduce cost, save time and encourage staff to provide their suggestions. Perform all Branch Team Leader, Member Service Representatives, and Teller duties as needed.

  • Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation for Member Service Representatives. Coach staff to minimize errors and violations of policy and procedures. Assure that performance evaluations and monthly meetings with staff (Member Service Representatives) are completed on time.

  • Support the Branch Manager in building strong partnerships with local businesses and SEGs. Identify and refer new business and SEG opportunities to Manager. Attend chamber and networking events.

  • Understand and explain all products and services. Open new memberships and new accounts, while adhering to guidelines. Demonstrate and coach staff to promote electronic delivery systems with members

  • Perform MSR duties, which include having knowledge of all DCU products and services. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Obtain Mortgage Loan Originator (MLO) authority through the nationwide mortgage licensing system (NMLS) and originate mortgages, as well as obtain Notary Public certification.

  • Support the branch manager in managing operations by assuring compliance with policies, procedures, and security. Promptly resolve maintenance issues as they occur.

  • Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Continuously identify efficiencies and process improvement areas.

  • Perform other job-related duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

  • Team Leadership

  • Action Oriented

  • Coaching

  • Communication

  • Decision-Making/Problem Solving

  • Initiative

  • Adaptability

  • Conflict Management

  • Member Focus

  • Developing Others

Education and Experience Requirements:

  • High School Diploma

  • College Degree preferred

Additional Eligibility Requirements:

  • Knowledge of branch operations

  • Proven leadership abilities

  • Excellent communications skills

  • Prior lending experience

  • Knowledge of Windows and Micro Soft Office

  • Two to three years of supervisory and sales management experience preferred

  • Bilingual skills a plus

Supervisory Responsibility:

Manages Member Service Representatives.

Manages all branch staff in absence of Branch Manager.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.

Travel:Occasional coverage in other business areas may be required.

Service Excellence: The DCU Way:
All employees are expected to provide service excellence the “DCU Way” through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU’s culture:

  • People come first

  • Do the right thing

  • Make a difference

Bank Secrecy Act (BSA):

All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

We are proud to be an EEO/AA employer M/F/D/V.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary Range
$66,000.00 - $77,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Acton, MA, 01720, US