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Sr ServiceNow Infrastructure Engineer


The role of the ServiceNow Infrastructure Engineer is an individual contributor responsible for designing, integrating and building out our ServiceNow Platform specifically in event management and orchestration. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and ensuring the overall technical health of the platform. In this role you will interface across executives, platform owner, enterprise architects and development teams during the implementation of solutions.


  • Develop and manage integrations between ServiceNow and 3rd-party system (REST, SOAP, orchestration, and other relevant methodologies)

  • Research, create & test Event & Alert rules to include CI binding, event correlation and automated incident creation

  • Configuration of event dashboards, reports, etc.

  • Develop scripts on the ServiceNow platform to automate tasks and integrations

  • Define solutions across the platform that align to out of the box capabilities



  • Minimum 5 years of ServiceNow development, configuration, integration, and administration experience with the following components: IT Service Management & IT Operations Management (CMDB, Discovery, Orchestration, Event Management)

  • Expertise in JavaScript - Strong experience with ServiceNow integration capabilities with external systems through SOAP or REST web services

  • Advanced ability to modify and create server-side object-oriented JSON, Regular Expressions (RegEx)

  • Experience with event management tools (e.g. Netcool, HP SIM, NetIQ Sentinel or similar technologies)

  • This position is part of 24x7x365 on call rotation

    *This position is not available in CO.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Salary Range
$91,000.00 - $113,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Harrisburg, PA, 17124, US