Sales and Design Consultant

The Showroom Sales and Design Associate (SSDA), supports the Showroom needs while also providing virtual design consultations for Level 0, 1 & 2 designs.

  • Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem and working with internal team to offer the best solution
  • Follow needs analysis process for allocation of new leads generated through incoming calls/live agent
  • Expedite correction or adjustment of CAD designs
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Communicating with Sales Design Consultants to address any requests, concerns or questions
  • Offer convenient/suitable Onsite Measure and/or Install date options with customer, updating Salesforce through to completion of sale
  • Action and dispose of leads according to California Closets Lead Management Systems
  • Review pre-measure data, site / floor plans, inspiration board and photos
  • Perform virtual design consultations
  • Perform virtual design consultations
  • Utilize Digideck to offer finishes and design options to customer
  • Utilize showroom experience to further engage customer and leads as appropriate and seize upsell opportunities during appointments
  • Follow the Facilitated Sales process in design consultations

QUALIFICATIONS

  • Advance knowledge of working with basic computer software programs and/or previous experience with CAD Software.
  • Understanding the importance of repeats and referrals and cultivating relationships
  • Interior design education, direct industry experience, or proven passion for home dcor
  • Experience in customer service or retail sales of any kind, where YOU are the main reason your clients keep coming back
  • The ability to be consistently inspirational and create delightful customer and brand experiences
  • A proven record of sales success
  • Confidently be able to sell and promote a product you might not be able to personally afford
  • The ability to be creative, yet meticulously detail oriented with a sense of craftsmanship
  • Team player with the ability to manage a portfolio of projects and clients of different complexity in a dynamic environment

Posted
06/21/2022
Salary Range
$37,000.00 - $64,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Location
Phoenix, AZ, 85003, US