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Field Service Engineer

We have an outstanding career for opportunity for aField Service Engineerto join a leading engineering Company located in theBillerica, MAsurrounding area.

The Field Service Engineer works in a clean-room environment, performing field installations, start-up, preventative maintenance, troubleshooting, repair, upgrades, and modifications on complex electronic / electro-mechanical semiconductor capital equipment at global customer locations.

Responsibilities:

  • Assess complex product/equipment performance based upon field data; recommend and track the status of modifications or improvements

  • Complete related documentation and write BKM's, (best-known-methods), for installation or preventative maintenance procedures for equipment

  • Manage failure analysis for returned parts between vendors and provide updates to customers

  • Coordinate with factory personnel or other technical and internal resources to accomplish customer required work

  • Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety-first mentality

  • Participate in escalation meetings to track and drive solutions for customer support operations and provide updates

  • Represent the company in front of the customer in a professional and proactive manner to ensure customer satisfaction and company profitability

    Basic Hiring Criteria:

  • Associates degree

  • Minimum 2 or more years of relevant experience troubleshooting/repairing complex electro-mechanical equipment

    Desired Qualifications:

  • Bachelor's degree preferred

  • Prior semiconductor equipment preferred

  • Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controls preferred

  • Excellent communication (written and verbal) and customer service skills

  • Proficiency using MS Office (Outlook, Excel, PowerPoint, Word)

TAD PGS, Inc.is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/

Posted
06/21/2022
Salary Range
$56,000.00 - $78,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Location
Billerica, MA, 01821, US