Digital Production Lead
Digital Production Lead
New South Wales Electoral Commission
Classification: Clerk 9/10
Job Status: Full time, Ongoing
The New South Wales Electoral Commission exists to deliver trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.
Our work includes running elections, communicating with and engaging the public, providing trusted compliance processes for political participants and regulating compliance, supporting transparency by publishing disclosures of political donations and expenditure and other registers, advising on improvements to legislation and enforcing electoral laws. Our strong and positive working culture is reflected in our behaviours - Collaborative, Customer-centred; Solution focused, Transparent and Responsive - and anchored in the NSW Public Service values of Integrity, Trust, Service and Accountability.
About the role
Reporting to the Digital Product Manager, this role is responsible for ensuring digital technologies, platforms and experiences are designed and developed to meet the strategic objectives of the NSW Electoral Commission. The Digital Production Lead will manage the daily web production and support the roadmap execution, delivering user-centred outcomes and continually striving to enhance the online experience for more than 5 million stakeholders across the state.
This role will collaborate with both internal and external stakeholders, fostering relationships and translating consumer research and feedback to create a digital presence that is engaging, innovative, accessible and compliant.
We are currently working in a hybrid arrangement split between WFH and our office based in Elizabeth St, Sydney.
You will develop strong stakeholder relationships, leverage domain expertise and influence to manage competing priorities and navigate ambiguity. Thriving in a leadership position, you will identify opportunity with an eye for the future and display an analytical approach to creative thinking in supporting the Digital Product Manager to create a test-measure-iterate culture.
With awareness of the latest digital trends, you will flourish in a fast-paced environment and showcase your knowledge in best practice product and content management through accessibility (WCAG) and compliance; striking a balance between technical debt and new features.
You have vast experience in managing and maintaining websites via CMS platforms including information architecture, content publication, SEO and an understanding of web development.
This role provides you with the opportunity to play a large role in delivering high quality digital experiences in a rapidly evolving organisation, supporting the delivery of democracy for the people of NSW.
Your employment will be subject to National Criminal Records Check to determine your suitability for employment.
As the successful candidate, you will have:
Relevant tertiary qualifications or equivalent professional and technical experience.
Experience working in a digital production lead capacity within a services-based environment, including successfully delivering projects using Agile methodology.
Experience working across a range of content management systems and web-based applications.
Experience managing people and coaching high-performance teams.
Experience managing competing stakeholder and business needs with proven collaboration and stakeholder management skills.
Demonstrated understanding of, and fluency in, web analytical tools, accessibility and digital marketing applications.
High attention to detail and accuracy.
Politically neutral with no affiliation to political parties or lobbyists/third party campaigners.
Satisfactory Criminal Record Check.