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Customer Service Officer
Our Customer Service team are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service team is to deliver first class services to our customers.
Key areas of responsibility include:
Provide excellent customer service to all customers, both in person and over the telephone
Apply sound cash handling principals and use of Point of Sale (POS) systems
Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
Promote the centres services and programs to customers and accept customer bookings and enrolments
Develop and maintain good working relations with customers
Promote and exercise good public relations at all times
Opening/closing of the centre in accordance with security and safety procedures.
Skills & Attributes:
Positive, friendly, helpful and energetic work style
Computer literacy, familiarity with software packages and point of sale systems
Experience in the industry is desirable
Current First Aid Certificate (Workplace Level 2)
Current CPR Certificate
Police Check upon onboarding
Working with Children Check or equivalent
Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!
Belgravia is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
If you like the sound of us, then jump in and submit your application. Wed love to hear from you! Apply now !!
We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at