Application Support Engineer L2 / Devops Engineer
PPRO helps people to pay t paid. As a global Fintech company, our technology pertise overcome barriers to help online merchants sell goods rvices anywhere in the world. Our mission is to keep innovating in the global digital commerce field while fostering a culture of rapid change, collaboration, trust, ccess.
You will be working closely with our team in Alpha Fintech a ppro company, a cloud-based platform that allows for the seamless integration of digital payments products rvices, from payment processing rchant Confidential to risk Confidential, fraud prevention, ta analytics.
The L2 Application Support position is a critical softwareerations team position that connects developers am members.
Reporting to the DevOps Manager, with a dotted line report to the local Head of Service Delivery, this role will see you support the Confidential with developing a deep underst of our platform, solutions, rious automation tools used for our digital pipelines CI / CD. You will be an escalation for the Support Team as we go through a large growth period in the payments, risk, commerce, shipping nking sectors.
What youll be doing
Build the future of our platform through close collaboration with our Development, Infrastructure, Support, oduct teams.
Hincoming support escalations through various channels ., phone, support portal, etc.
Develop strong technical expertise of all Alpha products derlying infrastructure
Support staff rtners with complex technical relating to our AlphaHub platform
Work with the Support Team on incident Confidential rk with global technical teams
Maintain ownership of critical incidents until resolved stigate problem Confidential
Assist ke ownership of Confidential of monitoring erting tools ocess
Collaborate with the Product Team to ensure operational requirements are not overlooked
Create articles for our internal knowledge bases are underst of our systems internally
Key stakeholder in Service Delivery model processto help shape our customer operations experiences
As this role is part of a global team serving global customers, the successful cte for the first three months, you will collaborate with teams from the United States rope on knowledge transfer aining.
This will require you to work the afternoon shift for the first three months before transitioning to Melbourne shift timings.
Some tools chnologies we use:
Prior experience of object-oriented programming either Java or .Net
Knowledge of application or API monitoring tools
Experience of running SQL queriesPrior exposure of cloud platforms desirable Azure or AWS
Prior use of GITKnowledge of CI/CD tools
Familiarity with automation tools
Experience of NoSQL Databases MongoDB
Youll need to have:
Minimum 3+ Years in Application Support L1, L2, L3
Underst of softwarelifecycle actices
Ability to work through challenging customer escalations atform issues
Strong interpersonal skills ceptional customer service skills
Patience, a positive attitude, a team player
Were PPRO pronounced p-pro. Were on a mission to make digital payments more effective cessible in every corner of the planet. After all, most people around the world dont use international credit cards. In fact, 77% of consumers prefer to use local ternative payment methods, such as Alipay in China leto Bancrio in Brazil.
By helping businesses to offer their consumers more payment choices at the checkout, we are helping to promotefinancial inclusionin every corner of the globe. We are alsoempoweringlocal merchants to take part in the global e-commerce boom mpete with established global companies. That means they can hire more people, invest in more suppliers, timately drive economic growth in their country yond.
We are a diverse team of over people + nationalities spread across 11 global locations. Everyone here shares a passion for building whether thats forging close relationships with our customers, or constructing a payments infrastructure to accelerate their growth.
We want everyone to make a difference at PPRO. This means owning izing opportunities to maximize your impact; having a growth mindset; as well as building trust, iving change. At PPRO there are countless opportunities to learn, develop ogress, s up to you to own ape your career path.
Every voice rspective matter to us. We value diversity ver discriminate on the basis of race, colour, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or genetic information.
We are looking forward to meeting you!