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Customer Service (Multiple Opportunities) - Start Immediately

We are hiring a driven Customer Service (Multiple Opportunities) to join our vibrant team at CMACGM in Melbourne VIC.
Growing your career as a Full Time Customer Service (Multiple Opportunities) is an awesome opportunity to develop productive skills.
If you are strong in critical thinking, decision-making and have the right drive for the job, then apply for the position of Customer Service (Multiple Opportunities) at CMACGM today!

Jump Aboard for #betterways

There has never been a better time than right now to join the shipping industry. We have multiple positions available within our Customer Care Department.

Culture & Benefits:
We endeavour for Better Ways in everything we do; our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.

As part of our Employee Experience offering, CMA CGM offers a number of perks including:

Flexible working options

Annual health checks for all employees
Study leave and study reimbursement

Discounted car parking at the DFO South Wharf

Subsidised MYKI tickets

Corporate rates with ANZ Bank
Novated car leasing

Social Club activities all year round

Discounts at selected food outlets

Discounted access to Push Fitness
Opportunity to participate in volunteer initiatives

Access to 3000+ learning resources and courses

Opportunity for career development in Asia Pacific, Europe and other office locations globally

About the Role:
2 x Export Customer Care Representative (Perm, FT)

The role is to be the first point of contact for customers in receiving, processing booking, sending booking confirmation and manage booking amendments and cancellations.

1 x Cargo Readiness Officer (Perm, FT)

The role is to provide effective management and control access across the export cargo cyle to ensure clients adhere to export deadlines and delvier cargo on time.

2 x Service Delivery Coordinator - Exports (Perm, FT)

This role is responsible to effeiciently handle enquiries from customers, ensuring distribution of export documentation is done in required time frame.

2 x Specialised Desk Representative (Perm, FT)

In this role, you will be providing high level of service and handling all enquiries from ANL & CMA CGM Premier Clients for thier Imports and Exports shipments

2 x Dispute & DDSM Coordinator (Perm, FT)

In this role, you will be responsible for resolving customer queries related to Detention, Denurrage, Storage, and Monitoring (DDSM) and Disputes.

To be successful in this role, you will need:
Completing of year 12 or equivalent or tertiary qualifications in relevant fields

1-3 years of experience in the relevant role, preferably within the freight forwarding/import/export/shipping/supply chain and logistics
Good keyboard and computer skills with the ability to pickup systems

Customer oriented approach with excellent communications skills, both written and verbal

Problem-solving skills with the ability to foster relationships with customers

Able to multitask and work autonomously with minimum supervision
About Us:
We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our evolving business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

To apply for this role, you must be an Australian citizen or a permanent resident.

Come and find your better way with us...
Company Benefits:
Excellent benefits
Company offers career progression opportunities
Competitive salary
Company
Cmacgm
Posted
06/19/2022
Location
victoria, VIC, AU