Ticketing Assistant - Sydney
The Australian Ballet is one of the world's leading national ballet companies and a globally recognised Australian major performing arts organisation. Each year the company presents upwards of 220 performances through its main stage seasons in Melbourne, Sydney, Brisbane, Adelaide and Perth; along with public programs, special events, an extensive regional tour, a Children's Ballet and Education programs and regular overseas tours.
Orchestra Victoria (OV), provides pit services for ballet and opera in Victoria, and is a wholly owned subsidiary of The Australian Ballet. The Australian Ballet and Orchestra Victoria have an annual turnover of more than $70 million and employ over 265 staff.
The Australian Ballet has a strong and continually growing partnership portfolio with some of the leading and most respected brands in the Australian market, The External Relations team has developed a reputation for excellence in arts partnerships, and consistently delivers to a high-standard a diverse and interesting suite of campaigns, promotions, ticketing and events for our partners.
The External Relations Ticketing Assistant is responsible for the coordination and delivery of an annual calendar of ticketing for The Australian Ballet's portfolio of corporate partners. In addition, the role supports the administrative planning and coordination of events.
This is Sydney or Melbourne based full time position and has a limited travel component as sponsor events and season obligations require.
Duties and Responsibilities
Coordinate all ticketing requirements for the External Relations team including but not limited to Opening Nights, season nights, Dress Rehearsals, sponsor events, corporate hospitality program and ad hoc requests. This includes the building of ticketing orders in Tessitura database in response to sponsor obligations/requirements, issuing of tickets to sponsors and facilitating day-to-day ticketing requirements
Liaise with all ticketing stakeholders including Company Management, VIP Ticketing and External Relations team
Under direction from the External Relations team, liaise and co-ordinate all event requirements with performance venues, venue caterers and TAB suppliers
Onsite event delivery support and hosting for events (after-hours during performance seasons)
Event budget tracking and coordination including invoicing and/or credit card processing
Responsible for ensuring all ticketing, event builds, and relevant information is input into Tessitura database and External Relations files
Administrative and research support as required
Knowledge, skills and abilities
Min 3-5 years administration and/or ticketing roles
Self-starter with excellent written and verbal communication skills
Very strong Project Management skills ie able to multitask, prioritise, budget management, meet deadlines
High attention to detail and accuracy
Strong computer and database management skills (experience in Tessitura or other CRM system preferred)
Ideally from a fast-paced background and comfortable working in a high-energy, deadlines driven environment
A confident, strong customer service orientation and team player
Flexible, collaborative, problem solver
*Applications close 6.00pm 1 July 2022*
We are exceptionalIn our art we strive to inspire, transform and to connect emotionally with our audiences. Beauty, athleticism, technical excellence and strength are hallmarks of our aesthetic.
We are ambitiousWe know where we are going. We believe in our ability to make things happen and to reach for the stars. We're disciplined and don't give up. We do things today.
We are innovatorsCreativity powers our company. We value knowledge, experience, open-mindedness, fresh thinking and passion on and off the stage.
We are proudly AustralianOur company joyfully reflects the rich diversity of our nation, speaking to all Australians, and about Australia, to the world.
We are one teamWe work as one team towards common goals across the entire organisation, wherever we are and whatever we do. We are friendly, trusting in our relationships, always open to the other point of view, and willing to have courageous conversations.
We are sustainableWe recognise the importance of diverse and growing income streams, and our dependence on state-of-the-art facilities and systems. We emphasise analysis, critical thinking, and careful planning in all our work