Business Associate Maanger
Geographic Area Covered
Agency Sales Training
BAs and Advisors
D Key Result Areas
· Strengthen distribution by identifying potential leaders
· Support and manage the BAs in Recruitment & Training of Advisors.
· Manage Advisor career progressions and create a pool of Premier Advisors
· Ensure Retention of Advisors by constantly engaging with them and their leaders
· Drive profitable business by maintaining the desired product mix as prescribed by the company from time to time
· Drive growth in New Business Premium (NBP)
· Ensure good quality of business by ensuring collection of modal FYP as well as Renewal Premiums
· Coach, Train and support the reporting managers (if any) as well as monitor and review their performance on a regular basis
· Ensure compliance to all internal processes and other compliance standards as set by the Company or the Regulator.
· Participate in risk mitigation plans, contingency planning, and business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.
Business Acumen and Strategic Orientation
Has a fair understanding of own role and utilizes required skills and knowledge in one-s own area of work to meet targets. Has a fair knowledge about company and competitor-s products.Has a fair knowledge of the insurance industry, regulations and financial markets Understands the requirements of the customer and consumer to facilitate need based selling and emphasize on selling solutions.Has a fair understanding of BA model, leader compensation and Agent commission.
Building and Managing Relationships
Empathizes and supports team members in every possible way and voices one-s view on own or related area of work.Responds to complex queries from distributors and internal customers and keeps superiors informed about own actions and their context.Builds and maintains healthy relations with the distributors and internal customers to ensure seamless execution.Builds positive and reciprocal relationships that benefit the function.Acts to understand and respond appropriately to the concerns of others; demonstrates openness and receptivity to new information.Builds and maintains strong network in the market / industry to expand distribution and maximize business.
Builds a scientific and methodical recruitment engine to facilitate the right kind of Talent within the distribution and own team.Sets clear direction and gives step-by-step guidance to distributors in order to facilitate their journey through the learning curve.Builds others' confidence and motivates team members to perform their jobs.Holds regular discussions with distributors to identify skill gap and conducts coaching sessions.Act as an enabler for the distributor within one own function / geography and is able to think for future course of action to build a strong and premier distribution channel.
Dealing with Ambiguity
Understands, accepts and supports change at one-s own level.Identifies key aspects of the issue and seeks clarification from superiors.Handles most pressure situations and problems with a sense of urgency for task completion.Applies conflict resolution skills to de-escalate, defuse, and/or resolve differences.
Seeks details of possible changes and estimates the impact in one-s own function / area of work. Conceptualizes, plans and implements change at one-s own activity level. Handles pressure situations and problems appropriately and is able to prioritize issues.Persuasive and clear presentation of ideas; to convince others and to gain acceptance of proposals/ plans.Aligns oneself to the changing business environment and communicates plan of action.
Is open minded when presented with a new perspective.Applies new information to work problems and situations.Recognizes when a situation calls for or can be improved by an approach different from the usual.Is able to deliver business results by being creative in approaching, dealing and addressing needs of customer and consumers.Seeks out ways to make a difference in one-s own area of work continuously.
Drive for Results and Agility
Reviews performance against goals and takes effective action to achieve them.Synergizes high performance oriented systems and processes to yield the desired results with agility.Sets clear expectations with the team to deliver performance oriented goals.Takes responsibility of one-s own and teams decisions and actions.Communicates consistently with the team members and motivates team members for target achievement.