Customer Relations


Any Graduate Age 21 - 30 Years Experience From 3 Years - 0 Months Experience To 7 Years - 0 Months Key Requirement for the Position Skills Required:
•Good communication skills and presentation skills.
•Marketing and negotiating skills.
•Knowledge about latest products in the market and ability to adapt to changes.
•Organizing and Enthusiasm ( Positive Energy and Focus )
•Logical reasoning and able to perform in enterprising roles
•Risk analysis and management.
Job Description Roles and Responsibilities:
1)Pre- Disbursement Activity:
•Handling foot falls at the dealerships.
•Participating in activities conducted by the dealer.
•Lead generation through promotional activities conducted by SFL.
•Generating leads through referrals.
•Dealer interaction for marketing specific schemes.
•Collection of invoice
•Insurance cover note and other respective papers.
•Processing of loan documents for approval.
•Payment of the finance amount.
3)Post Disbursement:
•Re Collection of amount and relevant documents.
•Collection of registration certificate.
•Collection of insurance policy.
4)Recovery Management:
•Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5)Customer relations and cross selling:
•Responding to customer queries and grievances and providing timely information and redressal.
•Exploring favorable cross selling opportunities with the customers.
New Delhi, DL, IN