Serve as an advocate for the accessioning team, providing leadership with feedback and insights to improve our operations and effect a rapid resolution to identified issues.
Manages incoming emails in the Genomic Accessioning mailbox.
Provide internal email support to internal departments and external clients as required.
Develop complete understanding of genomics testing services to effectively communicate and assist in resolving internal facing customer issues.
Work in a cross-functional role with internal departments consisting of laboratory operations to coordinate genomic testing by responding to general requests on specimen status and collection issues, test request review, data/demographic changes, sample status, and appropriate traige to correct department.
Enters alpha-numeric data from online sample requisitions into LIS following format displayed on entry screen.
Receive and process online samples sent for testing in the laboratory.
Remotely receive and process samples for shipment to support laboratory.
Coordinates paperwork and various required reports for high-risk patients in the applicable departments.
Run reports at closing to resolve problems relating to: specimens collected at