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Visual Analytics Specialist II-IN

Job Description
SKILLS/KNOWLEDGE
o Intermediate understanding of metrics and reporting. o Experience in generating multiple report types o Excellent use of SQL, MS Office tools, including Word, Excel, Big Query and PowerPoint o Nice to have Skills- QlikSense dashboard developer, Jira ticketing tool and GCP o Strong attention to detail and problem-solving skills. o Self starter and ability to work both independently and in team environments. o Desire to uphold Fanatical Support o Resourceful/Proactive o Prioritizing deadlines o Ability to handle multiple tasks o Communicating efficiently and effectively both verbal and written o Ability to learn and retain technical and non-technical knowledge o Ability to adapt to changes in processes and products o Follow procedures as outlined o Identify opportunities for improvement within the business processes JOB REQUIREMENTS: 
Key Accountabilities 
o Fanatically Support scheduled and non-scheduled Business Support processes and tasks which underpin and support both the Account Management and Technical Teams, in terms of both overseeing and the personal completion of such tasks o Ensure that updates are provided in line with Service Level Agreements where appropriate o Ensure that interactions, updates and deliverables are of an agreed high-quality (in line with Service Delivery quality assessment criteri
 Follow customer specific workflow through provided processes, obtaining permission to deviate when required. o 'Wow' Strategic Rackers and potentially customers through service excellence o Ability to learn processes, tools and draw upon resources to handle complex customer services o Ability to follow a process to a consistent and qualitative standard o Ability to build rapport and trusted relationships with all Rackers in the Strategic Department
JOB COMPLEXITY: 
o Ensure scheduled Service Delivery support requests and activities are followed as required. o Ensure incoming customer issues are handled efficiently. o Run any Strategic reports- e.g. weekly ticketing reports o Understand gaps or deficiencies in processes or systems and help drive service/operational improvements. o Prioritizes business and project requirements. o Provides thorough communication internally within the department and externally to the rest of the business. o Provides functional expertise to one or more business areas.  Defines and documents process flows. o Helps establish framework for business operations reports for various functional areas. o Owns and manages all business operations reporting. o Runs with business operations and analytics needs as pertaining to: current projects and initiatives, ad hoc information requests, communication plans around projects and initiatives, business case development for tools and resources.  Oversees and owns document management initiatives.
PERSON SPECIFICATION: 
o Ability to follow often complex processes to an agreed consistent and qualitative standard o Excellent attention to detail o Ability to highlight examples of "process improvement” suggestions and deliverables o Excellent customer service skills, both written and oral o Desire to learn and develop in a fast-paced environment o Details-oriented and able to execute processes accurately and consistently o Strong interpersonal skills – able to build rapport and manage high priority issues with empathy and purpose o Strong ability to understand and capture problems or requests
Posted
06/19/2022
Location
Bengaluru, KA, IN