Our business is expanding! If you are looking for your next career opportunity, and you thrive in a customer service environment and want to help those in need, look no further!
About the Role
The Employment Coach is responsible for the case management of an allocated caseload of customers with the objective of finding them employment. The role will consist of case management with a focus on improving the customers’ capacity to work by stabilising non-vocational issues and building vocational skills and experience.
The role will also include undertaking ‘reverse marketing’ of customers to suitable employers and running of group based job search sessions to motivate and promote further job placements for customers. The right person for this role will possess a genuine passion for recruitment and working with those in need, an ability to meet individual targets and contribution to a strong site team. There will also be a strong focus on generating suitable vacancies and job referrals to place our customers into.
These roles are being offered on a full time, ongoing basis and located at our Fitzroy site.
To be successful in the role you will be able to:
Demonstrate a passion and drive for helping people find employment;
Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff;
Demonstrate the ability to assess, match and refer customers to appropriate job opportunities and to advocate directly to employers;
Demonstrate the ability to achieve individual targets and work to clearly defined KPIs;
Demonstrate a minimum typing speed of 30 WPM;
Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience;
Demonstrate attention to detail ability to work under pressure; and
Demonstrate previous experience in the employment services or call centre industry or similar will be highly regarded.
You will also be required to:
Have a minimum Certificate IV in Employment Services or Career Development; and
Have experience in Employment Services or a related Service industry.