Concierge | Retirement Living | Casual Position

Concierge | Retirement Living | Casual Position

Company: Australian Unity

As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.

The Role  

Come and join our team at  The Grace Albert Park Lake Retirement Community , where we are leading the industry in driving our award winning ‘Better Together’ model. At The Grace Albert Park Lake Retirement Community we are proud of our culture; we are an embracing and supportive team, we welcome resident preferences and choice, we connect to engage our community of residents, families and care staff.

We are currently looking for an  Experienced Concierge  who is passionate about providing excellent customer service, to join the friendly and supportive team. Our concierges are responsible for providing fantastic customer service to residents and visitors as well as completing basic administration tasks.

What you will be doing

Assisting our residents with queries they may have
Ensure the reception area is always clean and tidy
Assist with the upload of information for the residents
Assist with administrative tasks including; documentation, responding to queries over the phone or via email
Maintaining client and staff database/records
Ordering supplies such as staff uniform, stationary, laundry and housekeeping orders

What we are looking for  

Extensive customer service experience
Experience assisting high end and VIP customers
Previous administrative experience
Excellent communication skills with a passion to put customers first
Proficient use of Microsoft Office suite
A flexible and team orientated approach
Availability to work on a casual basis between the hours of 7am and 8pm

If you are a friendly and organised individual who enjoys fostering a warm and supportive team culture, whilst ensuring that our residents have an exceptional customer experience; we would like to hear from you!

What makes us, us  
South Melbourne, VIC, AU