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Location: Macquarie Park, Australia
Company: Singtel Group
This is a position reporting to the Development Capability Manager in OSS Engineering within Application Engineering business unit and Group IT division.
The DevOps Engineer role is an essential role in the Application Engineering Operations team working with stakeholders in both business and engineering teams to ensure the effective delivery of supporting operational tasks including Incident, Problem and Change management.
The incumbent is responsible for proactively maintaining & Developing Core Telco Systems (CTS) so that risks to loss of availability or performance are mitigated before an impact occurs. CTS systems must be available a minimum of 99.95% of the time.
Maintain and improve system performance and operational efficiency by reducing service downtime and maintaining or reducing transaction duration times.
Deliver Change / Demand requests across IT OSS Engineering Platforms that are Medium/Complex/Project based in nature
Complete all required/mandatory training courses within the allocated timeframes.
Liaise with stakeholders such as internal and external development teams, and relevant IT teams ensuring all stakeholders are considered and are informed of issues and risks in production.
Develop Subject Matter Expertise for the managed CTS Products and Platforms. Ensure that all standard operating procedures, known issues and workarounds are documented in the knowledge support systems.
Follow Change Management processes and procedures ensuring all necessary documentation is completed in necessary timeframes.
Perform test support, implementation planning and execution of BAU configuration, enhancement and defect releases and participate in Post Implementation Testing required for changes and fixes implemented into production as required.
Actively drive incident resolution and system restoration within SLA’s. This will be measured by the IT fault management reporting systems.
Conduct root cause analysis and problem rectification, including data and software changes required to prevent a recurrence of the incident, liaising with Level 3 and 4 vendor product support where required. Participate in regular issues resolution meetings and reporting.
Experience and Qualifications
A minimum of 3 years’ industry experience working in an IT operations team of a large complex organization such as a Tier 1 Telco or Bank.
A minimum of 5 years’ experience in the operation and management of large-scale systems in a mission critical environment, in positions requiring the exercise of good technical judgment, proactive solution development complemented with a high level of customer service focus.
OSS Platform with a Tier 1 vendor platform Experience essential.
Understanding of BSS (Billing and Customer Care Platforms. Thorough experience of the fulfilment environment, specifically in relation to Service Order Management, Service Inventory, Service Activation)
We understand that flexibility means different things to different people. We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working, job share and part-time. Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you!
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